Unfuddle

One of the things that annoys me about all ticket management systems is the amount of time that it takes to add a new ticket. Click the project; click for a new ticket; wait for the page to load; enter a title; select a priority; assign to a user; select other options; enter a longer description; click "Save"; wait for the page to load; rinse and repeat. That's a lot of overhead just for adding a ticket! I've tried unfuddle, basecamp, jira, and openatrium, all with the same complaint.